Shipping policy

At Sereynia (sereynia.info), we are committed to delivering your orders quickly and reliably. Please review our shipping policy below.

Order Processing Time

• Orders are processed and dispatched within 0–1 business days after the order is placed.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery Time

• Once your order has been dispatched, delivery typically takes 3–5 business days.

Shipping Confirmation

• Once your order is dispatched, you will receive a confirmation notification with tracking details (if available).

Shipping Costs

• Free Delivery Across UAE on All Orders

Delivery Issues

If you experience any of the following:

• Delayed delivery

• Missing package

• Incorrect shipping information

Please contact our support team, and we will assist you promptly.

Address Accuracy

• Customers are responsible for providing accurate and complete shipping information at checkout.

• Sereniya is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.